Twinlocks Garden Centre was founded by husband and wife team Linda and Martin Twiss over 22 years ago. Based in Gargrave, Twinlocks’ customers come from all over the Yorkshire Dales.
Easitill trainer and engineer Chris Hallam commented on how it was such a delight working in such beautiful surroundings.
‘Its nice to see something a little different, with the shaped topiary and knowledgeable staff’
When they started, Martin admitted to not being the most fluent of computer users. With this in mind, we took our time and helped delegate responsibilities to other staff members. This worked really well as it meant he could focus on learning in a more general way about EPoS and how the products worked, whilst others were appointed tasks like adding customers for the loyalty scheme, or creating custom hotkeys.
They opted for a two-till system, with the back office on Martin’s laptop. This allowed him to review reports on his laptop at home without affecting the shop tills ability to sell in any way. Any new product or other information that Martin has added to the backoffice laptop would be sent to the tills when it returns to the business. On a recent visit Martin commented on how he never expected to have so much on the system already.
This approach is made possible by the unique way in which we put customer service first.
There is no rush with us to get everything done as soon as you get the system. We sent our trainer back for the next stage only when Martin was fully comfortable with everything we had taught so far.
The Twinlocks team can now turn their attention to using our EPoS’ in-built labelling system, ensuring the plants look great with personalised labels all year round.