What You Need to Know About Coffee Shop EPOS Systems
While businesses and industries can get extremely competitive, perhaps one of the most competitive foods and beverage industries is coffee shops. And with that, various coffee shops—big or small—are looking for ways to stay ahead of the pack.
While serving unique products is one trick, having an effective Coffee Shop EPOS Systems is worth considering, too. Why? Because it unlocks a wealth of control and knowledge that could take your shop to the next level. With an EPOS system, you’re able to automate business processes, manage customer relationships, and keep track of inventory, as well as cash flow.
Of course, you’ll want to integrate a complete EPOS system for your shop that can perform all of those functions to ensure that you’re maximising its use and improving your overall workflow.
With that being said, you’re probably even more curious to know how an EPOS can help your coffee shop. If so, keep reading—we’ll dig deeper into EPOS systems and why it’s exactly what your coffee shop needs to scale and perform better in a competitive market.
What is an EPOS System?
An electronic point of sale or EPOS is a system that helps companies manage and operate their businesses effectively. The great thing about these systems is that they’re a beautiful mix of software and hardware functions that perform a series of services to help streamline a business’s workflow.
Typically, an EPOS system would take orders and payments track sales, stock, staff hours, and even customer data.
In coffee shops, EPOS systems can help you keep track of customer orders prepare, and manage the flow of customers throughout the day. With automation, you’ll be able to run more efficiently, lighten the workload on your employees, and ensure that customers’ experience is consistent and good.
Thankfully, with the advancements in technology, EPOS systems seem to do more than track and minimise repetitive tasks. Besides these key features, powerful EPOS systems can also analyse customer experience and relations, allowing you to make improvements and changes along the way.
What Should My EPOS System Have?
Complete EPOS systems would have a mountain of features that improve staff productivity and streamline business operations. Of course, the type of features you’ll need will solely depend on your business size and the demands your shop needs.
Here are some of the features you should consider when choosing the right EPOS system for your shop.
Feature #1: Input Customer Orders
Some key features your EPOS system should have is the ability to take orders and process payments. You must have this feature because it’ll help your baristas quickly process orders and provide consistent service to your customers.
With this integrated, you’ll get to add your whole menu, allowing your system to automatically track inventory, sales, and customer experience. Not to mention, it’s also easy for your team to run promotions and discounts, as well as implement loyalty programs to reward your most loyal customers.
Feature #2: Collect Payments
Connected to the first feature, collecting payments is another important feature that needs to be part of your EPOS system. After all, coffee shops need to accept payments to survive in a competitive landscape. In fact, coffee shops were among the first businesses to accept payments.
With this, your device should accept various payment options, including cash and credit cards—like Visa, MasterCard, American Express, and PayPal.
Feature #3: Menu Management
Menu management is key to scaling your business because it leads to fewer expenses, which leads to a healthier profit margin. Besides that, you’ll get to measure all ingredients and quantities to ensure everything is set for a usual business day.
With this, you can also update your menu in real-time and instantly update your customers on any updates. In fact, this feature can help you and your team streamline your tasks and workflows, too. Because, trust us—nothing is worse than having to tell customer’s you’re out of their favourite drink or pastry, right?
Feature #4: Analytics and Reports
Another thing your EPOS system should have is the ability to collect customer data so you can offer the right recommendations, promos, and loyalty programs to improve customer experience.
This feature is also useful for marketing purposes too. For instance, you can use this to find out about your customer’s habits, demographics, and any other demographics you can gather. In fact, you can even set up your own marketing campaigns and send out updates, promos, and even push notifications to your customer’s phones.
Feature #5: Staff Management
A staff management feature is one more thing to look out for when choosing the best EPOS system for your coffee shop. This allows your staff to take note of customers’ orders, offer exceptional table service, get updated table allocation, and even offer self-service for some customers.
While this may sound like a lot, it’ll make your life as a business owner easier because your staff can focus on other tasks, like interacting with customers. Believe us when we say that a smooth process impresses the customers and that way you can guarantee that they’ll be coming back for more!
Integrating an Coffee Shop EPOS Systems Can Take Your Business to Greater Heights
With the right Coffee Shop EPOS Systems, you can effectively manage your business and improve your operations. That way, you’ll get to enjoy the perks of automation and streamline all your processes to provide your customers with consistent, high-quality service.
Trust us – your food and drinks don’t do all the talking. In fact, what’s more important is your customer’s overall experience – from the moment they step into your shop to taking their orders, down to the waiting time, and once your barista serves their drink. With an effective and complete EPoS system, you’re able to provide amazing service that will make your loyal customers come back for more.
How Can We Help You?
Easitill EPoS Systems is a complete EPOS system that can help you track your inventory, manage your employees’ schedules, and offer convenience to your customers. With this, you’ll be able to take your business to the next level and streamline your workflow.
With the right EPOS system, your coffee shop will scale with ease and accommodate all your customers and employees’ needs. Check out our system today!