The well-being of our staff and customers is our priority, and you can be assured that health and safety has our full attention.
We are continuing to follow and monitor official guidance from the UK Government and Public Health England carefully. It is of vital importance for us to be in a position to ensure that any and all procedures are in place to support the health and well-being of our customers and staff.
All employees have been briefed on adhering to health and safety, government and international guidance regarding combatting COVID-19.
Any member of staff returning from the affected areas abroad – or those who are living with family members or housemates recently returned from these regions – have automatically been asked to self-quarantine for fourteen days. This has been the case across the company for some weeks with some staff having already been working remotely.
Our employees are all able to work from home and assist customers remotely without compromising the high standard of work and customer service. This means that the helpline will remain open as normal (7 days a week) and should not be affected by quarantine measures or even a complete lockdown.